Key Takeaways
- In February, the EU Commission went live with a new Online Dispute Resolution (ODR) platform. The UK Gambling Commission (UKGC) has already amended its regulations to compel operators to link to the new website, and other European regulators are expected to follow.
- The ODR consists of a website that explains to consumers and traders how to raise a dispute with a service or product provider based in a different EU member state. Both customer and business must be based in the EU in order to use the system.
In February, the EU Commission went live with a new Online Dispute Resolution (ODR) platform. The UK Gambling Commission (UKGC) has already amended its regulations to compel operators to link to the new website, and other European regulators are expected to follow.
