PokerStars Apologies, Compensates Players in PCA "Zoom Challenge" Blunder PokerStars Apologies, Compensates Players in PCA "Zoom Challenge" Blunder
Jan Tik, Creative Commons Attribution 2.0 License
Key Takeaways
  • PokerStars will award a min-cash to four players that finished out of the money.
  • Three additional players that had cashed will receive a $2,360 bonus.
  • Stars representative Lee Jones acknowledged they could have been better prepared and apologized.

Participants in the “Zoom Challenge” play-chip promotional tournament held at the 2013 PokerStars Caribbean Adventure have received word of adjustments made in payouts, with seven additional players cashing after PokerStars’ review of the events surrounding the tournament.

Details of the adjustments were released by PokerStars official Lee Jones in a post made on at least one major poker forum, announcing that four additional players would be bumped up to the eighth-place, minimum-cash level, receiving $2,360 each, while three other players who already cashed would also receive the $2,360 bonus.

The one-off promotion, charging a $1000+50 entry and allowing repeated buy-ins by players, drew the ire of participants after alleged last-day changes to the promotion’s operational structure allowed several players to participate in a group, against each other, and thereby receive an advantage.

Four of the eight in-the-money finishers as originally determined came from two separate groups of five players that were allowed to play simultaneously, whereas on earlier days, Stars workers reportedly only allowed players to participate individually or in pairs.

Many players sought full or partial refunds of their original entries, even though they finished well down the standings and would have finished out of the money regardless of the play of the two large multi-player groups. Those players will not be compensated.