Last month, the Maltese Lotteries and Gaming Authority (LGA) suspended the gaming licenses it issued to GoalGaming Limited.
Last week, an official communication from the LGA was published on iGaming.org.
In response to cashout difficulties that have plagued players for approximately 18 months, the LGA told iGaming.org that the “players who wrote or who shall write to the Authority are being contacted by the Authority’s player support team in order to seek the best course of action to resolve such matters.”
GoalGaming, despite the license revocation, is still operating Goalwin on the Ongame Network as well as PokerMambo and Poker d’Assi on the Revolution Gaming Network.
According to PokerScout.com, cash game traffic for Ongame is down more than one-third year-on-year. The Revolution Poker Network has shed more than two-thirds of its cash game seat traffic since June 2013.
An affected player who goes by the name “SemPeR” on the Two Plus Two forums recently posted an email he received directly from Goalwin. The email stated that Goalwin is “working on your case and a full settlement of your pending withdrawal will be planned in the short term… our support team will be available to assist you 24/7 until you receive the sum requested.”
The longtime forum member suggested that those affected continue to follow up with Goalwin representatives.
He also advised others still awaiting funds to send emails to Maltese media outlets as well as the Investor Relations department of Amaya Gaming, which acquired the Ongame Network in late 2012.