The explanation comes in a blog post on the German language PokerStrategy forum “PokerStrategy.com will forward all reported suspicious accounts, and these will be given a high priority for investigation.”
The thread where the policy update was posted contains player reports of suspicious accounts. The statement provided current investigation results for those reports—58% of reported accounts closed, 18% remain under investigation and 24% have been cleared.
What PokerStrategy will not do is provide detailed information about investigations on their site. The iPoker security team explained that they are a business to business company and direct customer service is the responsibility of their skins.
Furthermore, legal reasons prevent disclosure of the details of investigations, the iPoker team will not contribute to discussions of algorithms or methods.