WSOP Online has fixed a rakeback-related glitch that resulted in players receiving noticeably less rakeback than expected.
The problem first surfaced during the Christmas holiday break, when several players noticed that they were progressing far more slowly through rakeback levels than usual, despite maintaining the same playing volume. In many cases, players reported moving up less than half the number of levels they would normally achieve under similar conditions.
As concerns grew, multiple players took to social media to highlight the issue, with many reporting that the rakeback program’s status bar was barely moving or, in some cases, not moving at all. Some players claimed they were receiving 30% to 40% less rakeback than anticipated. Several of them contacted customer support to flag the discrepancy, though support initially responded that no changes had been made to the rakeback structure.
On Tuesday, WSOP confirmed to pokerfuse that it was aware of the issue and was actively working to correct it. The operator also acknowledged that the problem was caused by a technical error
Later that same day, players began reporting that the issue appeared to have been resolved, with many stating that additional reward points had been credited to their accounts to make up for what they had missed.
Fortunately for players, customer support acted quickly once the issue was identified, and the problem was fully resolved within a matter of days.
“I did email support about my Caesars Rewards not updating and got a helpful response in like 4 minutes,” one player wrote on the US poker community Discord.
“Yea, I got an extra 16k in rewards points magically added to my account today. So they must have fixed it,” another player posted on the popular Two Plus Two poker forum.
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Previous Payout Glitches
In online poker, glitches involving rake, rakeback, or configuration errors that result in reduced payouts are not unheard of. There have been numerous such incidents over the years, and what often stands out is how quickly operators tend to step in to identify and resolve these problems, in most cases.
Historically, there have been several cases in which operators unknowingly overcharged or undercharged players. In most instances, operators have acknowledged the mistake and compensated affected players once the error came to light.
For example, a few years ago, PokerStars overcharged players in New Jersey and Pennsylvania by collecting an additional $0.10 in rake at $0.50/$1.00 stakes. The issue was promptly corrected, and all impacted players were reimbursed after the mistake was discovered.
A similar rake-related issue occurred in 2015 on PokerStars’ international dot-com platform, where players at euro-denominated tables were charged excess rake due to a configuration error.
GGPoker has also encountered payout-related issues in its global dot-com market, though these were addressed swiftly. In April 2023, the operator corrected a payout configuration problem in its newly launched All-In Fortune game, where the actual probability of hitting the Fortune jackpot was 1.6% instead of the intended 2%.
The probability discrepancy affected several thousand players. To resolve the issue and compensate users, GGPoker chose not only to credit the missing amount but to double the difference as a goodwill gesture. That same year, the operator also dealt with a separate payout error in its lottery-style Spin & Gold game.
Not all errors, however, end up working against players. In 2011, PokerStars mistakenly overpaid prizes in tournament satellites, resulting in payouts that were ten times larger than intended. Similarly, in 2014, a bug identified by a player at PokerStars cost the operator tens of thousands of dollars after it unintentionally awarded extra reward points to dot-com players over an extended period.
