WSOP Online has finally released a patch to resolve the software crash and freezing issues that players have been experiencing since they were moved to the new platform earlier this year.
This update, rolled out on Monday, September 9, was deployed to the WSOP Nevada and WSOP Michigan desktop clients, but New Jersey online poker players will have to wait until approval is received.
Early reports from players on US Poker Discord and the 2p2 forum suggest a significant improvement. While a few players encountered minor issues with downloading the update, most feedback has been positive.
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Multiple players have since reported significant improvements in stability, especially during multi-tabling, a key issue that had affected high-volume players. One player noted they could open multiple tables and play for extended periods without experiencing any crashes. Another reported a smooth session with six to nine tables open without lag or freezing.
These improvements mark a major step forward after players had expressed frustration since the Poker 8 software upgrade during the summer and the subsequent merger with the WSOP MI platform.
While the patch has improved the overall player experience for most players in Nevada and Michigan, New Jersey players still have not received the update. The new software version deployed on WSOP NV is 1.1.3.43, while WSOP NJ is still operating on version 1.1.3.30.
It is likely that WSOP NJ is awaiting regulatory approval, and given Nevada’s recent approval, an update for NJ players could follow soon.
A Long Awaited Relief
The crash and freezing issues began shortly after WSOP rolled out its new platform, WSOP Online, in NJ and NV in late May, connecting both with Michigan online poker players to form a new three-state network.
The software upgrade for WSOP NJ and WSOP NV was long overdue and necessary to align it with WSOP MI’s platform which had access to modern poker features such as support for trending Mystery Bounty format, the ability to multi-table and play PLO on mobile devices, and many more new features to replace the outdated software that had been in use for a decade.
While these features were a welcome change, they were overshadowed by persistent software bugs and crashes that marred the experience for many players.
High-volume players were particularly affected, reporting severe lag and frequent crashes when multi-tabling six or more tables. Although the operator rolled out updates for both desktop and mobile apps to address various problems, including those related to geolocation, many users continued to face crashes and freezing issues.
After multiple complaints from players, WSOP engaged with the player community during the WSOP live series in June. Two well-known US online poker players Ryan Laplante and Mike Holtz represented the players and met with Danielle Barille, WSOP’s Head of Online Operations.
At that time, WSOP acknowledged the issues and promised a fix, but the delays in getting regulatory approval meant players had to wait longer than expected for the fix.
This week, the approval was finally granted, and a new update has been deployed, addressing many of the problems players had been experiencing.
For now, WSOP Online players in Nevada and Michigan are enjoying a much more stable poker experience, while the New Jersey player base awaits similar relief once their update is approved.
