Further communication by the defunct e-wallet QuickTender, also known as UseMyWallet, confirms that the withdrawal process will be re-opened from next week. Customers will have six weeks to submit their request on the website.
According to an email received by customer Aaron Wilt, reported on his blog, any “available” balances can be withdrawn, but only to Euro-based bank accounts.
But those who had pending US withdrawals when QuickTender closed are out of luck. Yesterday, the company notified customers that “to the best of their knowledge” these withdrawals had been seized by the US Attorney’s Office and QuickTender would not reimburse players for any funds caught in transit.
In late May, QT/UMW, a popular US-facing e-wallet, closed its doors soon after the events of Blue Monday. Prior to closure QT reported funds had been frozen in transit from their European bank accounts to US intermediary banks.
This latest communication states that withdrawal requests must be initiated by the account holder from the quicktender.com website between July 1st and August 15th.
The communication stresses that withdrawal requests must be to bank accounts denominated in Euros and the bank accounts must match the name of the QuickTender customer.
However, the bank account may reside inside the United States:
Please note we will not send any funds that claim to be destined for a EURO account to a 9 digit Fedwire/ABA routing number. If you obtain a EURO account from a USA based bank they will be able to provide you with the BIC/Swift Code and /or an International Bank Account Number (IBAN).
As previously mentioned, withdrawals can only be made to EURO bank accounts and will only be sent in the name of the registered QuickTender account holder. We cannot support 3rd party withdrawals.
The email emphasizes that QuickTender takes no responsibility for lost withdrawals if attempts are made to withdraw to accounts not in Euros:
To be clear, your withdrawal will be processed from your USD QuickTender account and QuickTender will convert it to the EURO equivalent amount based on the prevailing exchange rate.
Only funds sent to a EURO bank account are fully protected. We will not be held liable for any funds that are not received due to them not being sent to a EURO bank account in the name of the QuickTender account holder.
The end of the email leaves no doubt that this is a one-time opportunity for customers to receive their withdrawals:
If you want your funds you need to act quickly to open a EURO denominated bank account and request a withdrawal to it prior to the 15th August 2011.
We are deeply sorry that this is the only means of ensuring you receive your QuickTender funds as part of us ceasing our service, but we want to ensure you receive them rather than the USA authorities.
