Key Takeaways
- Information experts Experian have produced research showing average waiting times that are acceptable for identity verification before customers give up.
- Online gamblers are the most impatient averaging just 4 minutes.
- The young are more impatient than the old, but their impatience appears to be reducing. In 2011 they were only prepared to wait an average of 3 minutes.
A new study from Experian has found that online gamers are prepared to wait for less time than any other group while identity checks are carried out for online transactions. On average they will tolerate a wait time of four minutes.
